h25 Official Documents

H25 Platform Terms and Conditions

Before you begin using the h25 platform, please read and understand these Terms and Conditions carefully. This document outlines the rights, responsibilities, and rules applicable to all users who register and use h25's services.

Effective Date: 1 January 2026 | Last Updated: 1 June 2026

Key Things You Need to Know

This is a summary of the most important points in the h25 Terms and Conditions. Please read the full document for complete and comprehensive information.

18+ Age Requirement

Only users aged 18 and above are permitted to register and use the h25 platform. Registration by minors is strictly prohibited and any such account will be closed immediately.

One Account Per User

Each user is only permitted to hold one active account on h25. Holding more than one account, or using another person's identity to register, is a serious violation that may result in account termination.

Deposit and Withdrawal Policy

All deposits and withdrawals must be made using verified payment methods registered under the same account holder's name. Fund transfers involving third-party accounts are not permitted without written authorization from h25.

Fraud and Abuse Prevention

Any form of fraud, bot usage, odds manipulation, or exploitation of system bugs is prohibited. h25 reserves the right to investigate, suspend, or terminate any account suspected of such activities.

Bonus and Promotion Terms

All h25 bonuses and promotions are subject to clearly stated wagering (rollover) requirements. Bonuses cannot be withdrawn as cash unless the specified requirements have been fully met by the member.

Account Security

You are fully responsible for the security of your h25 account password. h25 will never request your password through any channel. Do not share your login credentials with anyone.

Important Note: By registering or using the h25 platform, you agree to be bound by all Terms and Conditions stated in this document. If you do not agree with any part of these terms, you are not permitted to use the h25 services.

1Acceptance of Terms of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Member") and h25 ("Company", "we", or "Platform"). These Terms govern your access to and use of the h25 website, h25 mobile app, and all services, products, and features provided by h25 (collectively, the "Services").

By clicking the "Register" button, logging into your account, or accessing or using the Services in any way, you confirm that you have read, understood and agreed to be bound by these Terms and the h25 Privacy Policy, which is incorporated by reference into these Terms.

These Terms take effect from 1 January 2026 and supersedes all previous versions of the h25 Terms and Conditions.

2Eligibility to Use the Platform

To register and use the h25 platform, you must meet all of the following eligibility requirements without exception:

  • Be at least 18 years old at the date of registration
  • A citizen or lawful permanent resident subject to the laws of your local jurisdiction
  • Not listed on any gambling self-exclusion program
  • Not registering in the capacity of an agent, broker, or intermediary on behalf of any other individual
  • Have full legal capacity to enter into binding agreements
  • Not using a VPN, proxy, or any other method to conceal your actual location for the purpose of deceiving the platform
Warning: h25 reserves the right to request proof of age and identity at any time. Accounts found to be in violation of the minimum age requirement will be terminated immediately and all account balances may be forfeited at h25's discretion.

3Registration and Account Management

During registration, you are required to provide accurate, complete, and up-to-date information. Providing false or misleading information during registration constitutes a serious violation of these Terms and may result in permanent account closure.

Single Account: Each individual is only permitted to hold one (1) active account on h25. Holding multiple accounts, whether under the same or different names, is strictly prohibited and all related accounts will be closed with wins potentially voided.

Identity Verification (KYC): h25 conducts a rigorous identity verification process before processing a first withdrawal or when required by internal security policy. Documents that may be required include a national ID, bank statement, or utility bill as proof of address.

  • The account information you provide must match the name of the payment method owner you are using
  • You are responsible for ensuring your account information remains current and accurate
  • Your account password must be secure and must not be shared with anyone
  • Any suspicious activity in your account must be reported to the h25 support team immediately
  • H25 is not liable for any losses resulting from unauthorized access to your account due to your own negligence
All your personal data and account information is protected with 256-bit SSL encryption. h25 will never request your password via email, live chat, or any other communication channel.

4Deposits, Withdrawals and Financial Transactions

H25 supports a wide range of local Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

  • The minimum deposit amount is as stated on the platform's Deposit and Withdrawal page
  • Deposits must be made using a payment method registered under the same name as the h25 account holder
  • Deposited funds may not be transferred to third parties through the h25 platform
  • H25 does not charge any processing fees on standard deposits

Withdrawal:

  • Withdrawals are processed within 10 to 30 minutes for verified payment methods
  • KYC verification must be completed before the first withdrawal is approved
  • Withdrawals must be made to the same payment method used for the original deposit
  • H25 reserves the right to suspend withdrawals for security review or compliance purposes
  • Taxes and liabilities related to wins are the sole responsibility of the member in accordance with local laws
Important: h25 will not process withdrawals to third-party accounts, credit cards that have never been used for a deposit, or unverified payment methods. Any such attempts will be blocked for security purposes.
Payment Methods Deposit Processing Time Withdrawal Processing Time Minimum Limit
DuitNow / FPX Immediately 10–30 minutes RM 30
Touch 'n Go eWallet Immediately 10–30 minutes RM 20
Boost / GrabPay Immediately 10–30 minutes RM 20
Bank Transfer Immediately 30–60 minutes RM 50

5General Betting Rules

All bets placed on h25 are subject to the following general betting rules. By placing a bet, you confirm that you have read and understood these rules.

  • Confirmed bets cannot be cancelled or modified except under circumstances specifically stated in the relevant sports rules
  • H25 reserves the right to void, review, or suspend any bet suspected of involving insider information, match manipulation, or fraud
  • In the event of a technical error during bet processing, h25 reserves the right to void the affected bet and refund the stake to the member's account
  • Odds displayed are in decimal format unless otherwise set by the user in account settings
  • The outcome of all bets is final, based on official results issued by the relevant governing body or sports organiser
  • Parlay and accumulator bets are subject to the maximum win limits stated in the platform's help section
  • Live betting uses real-time odds and processing results are final
h25 offers over 500 sports markets across global leagues and tournaments. All odds are calculated fairly and consistently based on real market data with no manipulation.

6Bonuses, Promotions and Special Offers

H25 offers a variety of bonuses and promotions from time to time for both new and existing members. All bonuses and promotions are subject to the specific terms stated on the relevant promotions page, and those terms are incorporated into these Terms.

  • The welcome bonus is available to new members only who have not previously registered with h25
  • The wagering (rollover) requirement for each bonus is clearly stated and must be fulfilled before any withdrawal is permitted
  • H25 reserves the right to modify, suspend, or terminate any promotion at any time with appropriate notice
  • Using multiple accounts to claim the same bonus constitutes fraud and all involved accounts will be terminated
  • Wins from free spins or free bets may be subject to additional withdrawal conditions
  • H25 reserves the right to decline or void bonuses for any member suspected of abusing the promotions system
Reminder: Making multiple small deposits solely to meet bonus wagering requirements with no genuine intent to play is considered promotional abuse and may result in the cancellation of the bonus and any associated wins.

7Prohibited Activities and Usage Restrictions

H25 platform users are strictly prohibited from engaging in any of the following activities. Violation of any of these prohibitions may result in immediate account closure, forfeiture of account balance, and legal action where applicable.

  • Using automated software, bots, scripts, or third-party tools to place bets or access the platform
  • Any form of money laundering or use of illegally obtained funds on the h25 platform
  • Manipulating, exploiting or abusing technical bugs or system vulnerabilities in h25
  • Colluding with other players to manipulate game outcomes or betting results
  • Using a VPN or proxy to access the platform from a restricted region
  • Registering using a false identity, another person's identity, or misleading information
  • Spreading false or defamatory information about h25 on public platforms
  • Any form of threats, harassment, or inappropriate conduct towards h25 staff or other users

8Account Closure and Suspension

H25 reserves the right to suspend or close any member's account at any time for reasonable cause, including but not limited to violations of these Terms, suspicious activity, or requests from relevant authorities.

Closure by Member: You have the right to close your h25 account at any time by contacting our customer support team. Prior to closure, all active wagering requirements must be fulfilled and any eligible balance will be returned to you.

Closure by h25: If your account is closed due to a breach of the Terms, h25 reserves the right to forfeit all or part of your account balance, including any pending withdrawals, depending on the nature and severity of the violation.

If you wish to take a temporary break from the platform for responsible gambling reasons, you can use the Self-Exclusion available in your account settings or by contacting our support team.

9Intellectual Property Rights

All content on the h25 platform, including but not limited to logos, brand names, graphics, user interfaces, text, software code, databases, and multimedia materials, is the exclusive property of h25 or our licensors and is protected by applicable copyright, trademark, and intellectual property laws.

  • You are not permitted to copy, redistribute, modify or exploit any h25 content without prior written consent
  • Using the h25 brand logo or name for commercial purposes without authorization is prohibited
  • Any attempt to reverse engineer h25's software is strictly prohibited

10Liability Limits and Disclaimers

The h25 platform is provided "as is" without any implied or express warranties. To the extent permitted by law, h25 is not liable for:

  • Any financial losses incurred as a result of your own betting decisions
  • Service disruptions caused by factors beyond h25's control, such as internet outages, natural disasters or third-party actions
  • Temporary technical errors that may occur during scheduled system maintenance
  • Indirect, consequential or incidental losses arising from use of the platform

H25's maximum liability to you under any circumstances is limited to the amount you have deposited within the 30 days preceding the claim.

11Amendment to Terms and Conditions

H25 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Members will be notified of material changes via a notice on the platform or by registered email at least 7 days before the amendments take effect.

Continued use of the h25 platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you disagree with the changes, you have the right to close your account before the effective date of those changes.

We encourage you to review this Terms and Conditions page periodically to ensure you are always aware of the latest version of the h25 platform usage rules.

12Contact Us

If you have any questions, concerns or complaints regarding these Terms and Conditions or your use of the h25 platform, our team is ready to assist you through the following channels:

  • Live Chat: Available 24/7 directly on the h25 platform — the fastest way to get help
  • Support Email: [email protected] — replies within 24 hours on business days
  • FAQ Page: Visit our FAQ page for answers to frequently asked questions

For official complaints regarding wagering decisions or transactions, please submit full details including your account number, date, and relevant transaction details to our support team via live chat or email.

Understood the Terms? Join h25 Now

Ready to Get Started? Begin Your Betting Experience with h25

Now that you've read our Terms and Conditions, register your free account today and enjoy a trusted, secure, and exciting sports betting and online gaming platform alongside more than 500,000 Malaysian players.

By registering, you confirm that you have read, understood and agreed to the h25 Terms and Conditions.

Bahasa Melayu